Shipping policy

Last updated: March 2026

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Destinations

We ship internationally to most countries worldwide, including but not limited to:

The Netherlands
Belgium
Germany, France, UK, and the rest of Europe
United States, Canada, Australia, and more

If your country is not supported at checkout, please contact us at support@laurentjean.com.

3. Estimated Delivery Times

Destination	Estimated Delivery
Netherlands	5–10 business days
Belgium	5–10 business days
Rest of Europe	7–14 business days
United States & Canada	10–20 business days
Rest of World	10–25 business days

These are estimates and may vary due to customs, carrier delays, or peak periods.

4. Shipping Costs

We offer free shipping on all orders, worldwide. No minimum order required. The price you see is the price you pay — no surprise fees at checkout.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to track your package through our website or the carrier's tracking page.

Please allow up to 48 hours for tracking information to update after dispatch.

6. Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Laurent Jean is not responsible for delays caused by customs processing.

7. Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please:

Check your tracking information for updates
Contact your local post office or customs office
Reach out to us at support@laurentjean.com if the issue persists

We will do our best to investigate and resolve the issue with the carrier.

8. Incorrect Address

Please ensure your shipping address is correct before placing your order. Laurent Jean is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@laurentjean.com — we can only make changes before the order is dispatched.